Return & Refund Policy

At cocfuce, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions outlined below.

Please review this policy carefully before returning an item.

1. Return Eligibility

We accept eligible returns within 30 days of purchase.

To qualify for a return, the item must:

• Be unused, unworn, unwashed, and undamaged

• Be returned in its original condition

• Have all original tags attached

• Include the original packaging and accessories, if applicable

• Be accompanied by valid proof of purchase

Items showing signs of wear, washing, alteration, stains, odors, makeup, deodorant, damage, or other use may not be eligible for a refund.

2. How to Request a Return

Before sending any item back, please contact our Customer Service team at:

service@cocfuce.com

Please include:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Photos of the item if it is damaged, defective, or incorrect

Our Customer Service team will review your request and provide return instructions.

Please do not send a return without contacting us first.

3. Return Address

Approved returns should be sent to the return address provided by our Customer Service team.

4. Preparing and Shipping Your Return

Please securely package all approved return items.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been fully processed.

cocfuce is not responsible for return packages that are lost, stolen, damaged, or otherwise not delivered to the designated return address while in transit.

5. Return Shipping Costs

If you are returning an item because of personal preference, an incorrect size selection, change of mind, or another reason not caused by cocfuce, you are responsible for the return shipping cost.

The actual return shipping cost will depend on the carrier and shipping method you choose.

If you received an item that is damaged, defective, or incorrect due to our error, cocfuce will be responsible for the applicable return shipping cost.

Please contact service@cocfuce.com and provide clear photographs of the issue before returning the item.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number

• A description of the problem

• Clear photos showing the item and the issue

• Photos of the packaging where relevant

Our Customer Service team will review the information and provide an appropriate resolution.

Please do not discard the item or packaging until your request has been reviewed.

7. Return Fee

A $10 return fee will be deducted from the refund amount for eligible returns, unless the return is required because you received a damaged, defective, or incorrect item due to our error.

Any applicable return shipping costs for customer-initiated returns are separate from this return fee.

8. Refunds

Once your returned item has been received, we will inspect it to confirm that it meets the conditions of this Return & Refund Policy.

Return inspections are generally completed within 5–7 business days after the returned package is received.

If approved, your refund will be processed to the original payment method.

Refund processing may take up to 14–21 business days after we receive your return, depending on processing requirements and your bank, credit card issuer, or payment provider.

The refund will generally include the purchase price of the approved returned item and any applicable sales tax.

Original shipping charges are generally non-refundable, except where required by applicable law or where the return results from our error.

Please note that additional time may be required for your financial institution to post the refund to your account.

9. Gift Purchases

Eligible returns accompanied by a gift receipt may be refunded in the form of merchandise credit based on the amount shown on the applicable receipt.

10. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, you may return the original item in accordance with this policy and place a new order for your preferred option.

11. Non-Returnable Items

We may be unable to accept returns of:

• Items returned outside the applicable 30-day return period

• Items that have been worn, washed, altered, or used

• Items damaged after delivery for reasons unrelated to a product defect

• Items with stains, odors, makeup, deodorant, or other signs of wear

• Items missing original tags, packaging, accessories, or components

• Items not purchased from cocfuce

• Items otherwise identified as non-returnable at the time of purchase

Additional exclusions may apply where permitted by applicable law.

12. Return Inspection

All returned items are subject to inspection.

If an item does not meet the return conditions described in this policy, we reserve the right, where permitted by applicable law, to refuse the return or reduce or deny the applicable refund.

We may contact you if additional information is required to process your return.

13. Misuse of the Return Policy

cocfuce reserves the right, where permitted by applicable law, to limit or refuse returns in cases involving suspected abuse of our return process, including:

• Repeated return of items showing signs of use or wear

• Returning altered, washed, damaged, or incomplete merchandise

• Returning merchandise not purchased from cocfuce

• Suspected fraudulent activity

• Other misuse of our return or refund process

These measures are intended to protect customers and maintain a fair return process.

14. Questions About Your Return

If you have questions about a return, refund, or damaged item, please contact:

Email:
service@cocfuce.com

Important: The registered address above is not a return address. Please follow the return instructions provided by our Customer Service team.

Company Name:
YANG FULING TRADING LIMITED

BRN：75517470

Registered Address:
Room 60, 3rd Floor, Loo Lee Center
45 Kai Yuen Road
Kwun Tong, Kowloon
Hong Kong

Address Notice:
This is our registered business address and is not a return address. Please contact our customer service team before sending any returns.

YANG FULING TRADING LIMITED is the entity responsible for the operation and management of cocfuce.

15. Policy Updates

We may update this Return & Refund Policy periodically to reflect changes to our procedures, services, or applicable requirements.

Any updated version will be posted on our website. The policy applicable to your purchase will be subject to applicable law and the terms in effect at the relevant time.