Shipping & Delivery Policy

At cocfuce, we aim to process and deliver your order as efficiently as possible. Please review the information below regarding order changes, processing times, shipping, tracking, customs, and delivery.

1. Order Information & Changes

Please carefully review your shipping address, contact information, product selection, size, color, and quantity before completing your purchase.

After placing your order, you will receive an order confirmation email containing the details of your purchase.

If you notice an error or need to request a change, please contact us within 24 hours of placing your order at:

service@cocfuce.com

Please include your order number and the information you would like to change.

We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

2. Order Processing

Orders are generally processed within 2–5 business days after payment has been successfully completed.

Processing includes order verification, inventory preparation, quality checks, and packaging.

Please note that processing may take longer during:

• Holidays

• Promotional events

• Sale periods

• Periods of unusually high order volume

Orders may also be delayed if the payment information, shipping address, or other information provided is incomplete or inaccurate.

Business days generally exclude weekends and applicable public holidays.

3. Shipping & Estimated Delivery Times

Estimated delivery time is calculated as:

Order Processing Time + Shipping Transit Time

Our standard estimated shipping times are:

United States: 7–15 business days
Canada: 5–12 business days
Europe: 5–12 business days

These shipping estimates begin after your order has been processed and shipped.

For example, an order shipped to the United States will generally require:

2–5 business days processing + 7–15 business days shipping

Please note that these are estimated timeframes rather than guaranteed delivery dates.

Delivery may occasionally be affected by factors outside our reasonable control, including customs clearance, carrier delays, severe weather, holidays, transportation disruptions, or unusually high shipping volumes.

4. Tracking Your Order

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number when tracking information is available.

Tracking information may take several business days to update after the package has been handed over to the carrier, particularly during international transit or when a package is transferred between different shipping partners.

You can track your shipment through the carrier identified in your Shipping Confirmation email or through:

17TRACK

If you have not received tracking information within 5 business days after the normal processing period, please contact:

service@cocfuce.com

Please include your order number so our Customer Service team can assist you.

5. Where Orders Are Shipped From

Orders may be processed and shipped from our fulfillment facilities or logistics partners located in Asia.

Depending on the destination and shipping route, packages may be transferred to a local delivery carrier after arriving in the destination country.

The final-mile carrier may therefore differ from the carrier that originally handled the international portion of the shipment.

6. Delayed or Missing Packages

If your package has not arrived within the expected delivery timeframe, please first check your tracking information for the latest shipping status.

If tracking has not updated for an extended period or you believe your package may be missing, contact us at:

service@cocfuce.com

Please provide your order number and tracking information.

We will review the shipment with the applicable carrier or logistics provider. Investigations generally take approximately 3–5 business days, although the actual timeframe may vary depending on the carrier.

If a shipment is confirmed to be lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable law.

For orders that have not been successfully delivered within 60 days, please contact Customer Service so we can investigate the shipment and determine the appropriate resolution.

7. Customs, Duties & Taxes

International shipments may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.

Where such charges are not collected at checkout, they may be assessed when the shipment enters the destination country.

Any applicable customs duties, import taxes, or similar government charges are generally the responsibility of the recipient unless otherwise stated during checkout or required by applicable law.

These charges are determined by local authorities and are outside our control.

For more information about potential import charges, please contact the customs authority in your country or region.

cocfuce is not responsible for customs processing delays outside our reasonable control.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

• Recipient name

• Street address

• Apartment or unit number, if applicable

• City

• State or province

• Postal or ZIP code

• Country

• Telephone number

If you discover an address error, contact service@cocfuce.com within 24 hours of placing your order.

We will attempt to update the information before shipment, but address changes cannot be guaranteed once processing has begun.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs or restrictions may apply before the order can be resent.

9. Refused or Undeliverable Packages

A shipment may be returned or considered undeliverable if:

• The recipient refuses delivery

• The shipping address is incorrect or incomplete

• The carrier cannot access the delivery location

• Multiple delivery attempts are unsuccessful

• The package is not collected within the carrier's required timeframe

If a package is returned to us or our logistics provider, please contact Customer Service.

Any refund, reshipment, or additional shipping charge will be determined based on the circumstances of the shipment and applicable law.

Original shipping charges and costs resulting from customer-provided incorrect information or refusal of delivery may be non-refundable where permitted by applicable law.

10. Delivery Confirmation

A package may be considered delivered when the carrier's tracking information confirms delivery to the shipping address provided with the order.

If tracking shows your package as delivered but you cannot locate it, please:

• Check around the delivery location

• Ask household members or neighbors

• Check with your building reception or mailroom, if applicable

• Contact the local delivery carrier

If you still cannot locate the package, contact service@cocfuce.com and we will assist you in reviewing the shipment.

11. Contact Us

If you have questions about your order, shipping status, or delivery, please contact our Customer Service team:

Email:
service@cocfuce.com